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Privacy Policy

sxcoal.com attaches great importance to the protection of user information. Please carefully read the privacy policy before using any of the website services. By using this website, you consent to our privacy policy set out below and possible changes.

sxcoal.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

sxcoal.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from the date when the changes are made and updated to the website.

1. Information we collect

We collect information to provide better services to all of our users.

1) Information you give us

The information that you provide when registering with the website or using services we provide, including:

  1. Name and job title;
  2. Contact information including email address;
  3. Demographic information such as postcode, preferences and interests;
  4. Other information relevant to customer surveys and/or offers;
  5. Information you provide to any third party through the website services and information stored in our server when you use our services.

2) Other information obtained by the website;

  1. Browsing records on the website;
  2. Account log in and log out;
  3. Cookies of your browser;
  4. Information of your system, such as system language, IP, displays resolution etc.
2. What we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  1. Internal record keeping;
  2. Identity authentications, account security, fraud detection, storage for backups and archives to make sure the security of the services provided;
  3. We may use the information to improve our existing products and services or develop new services;
  4. To help understand the way you access and use the services to meet your particular demand like language, location setting, personalized help service or guide, or to make other responses to you and other customers;
  5. To assess and enhance the effect of advertising and other marketing activities;
  6. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided;
  7. From time to time, we may also use your information to contact you for market research purposes;
3. How do you access or use your information?

We will ensure you to have access to, update or revise your information during the registration or other personal information you provide in using the services of the website. You will be required to validate your identity to ensure the account safety when you update, change or delete the information.

4. What we may share your information?

We will not share, sell, distribute or disclose your personal information to any third party without your consent, except for the below purposes:

  1. To provide service of the website on our behalf (such as communications service provider who help send emails or notices or map service providers, etc.);
  2. To realize part of the purposes mentioned in Clause 2 hereof;
  3. To carry out the obligations hereof and of the Terms and Conditions of the website;

We will ensure the above mentioned third parties to comply with this policy in question and other non-disclosure agreement when using your information.

We will need to store or disclose your information for below legal purposes:

  1. Comply with applicable laws and regulations;
  2. Comply with the rules of the court order or other legal process;
  3. Comply with the requirements of relevant governments.
5. Information security

We will only keep your information during the period required to realize the purposes mentioned herein or a certain time of period requested by related regulations and laws.

We have taken the most advanced safety measures and technologies available to us when collecting, storing, transferring the user information under this policy. We will try our best to make sure that your information will not be missing, disclosed or for improper or illegal use. However, we cannot guarantee the safety of your information under extreme conditions considering the limited network security technology and potential malicious attacks. We will not be responsible for any infringement if you connect to the service system or communication network of the website under such conditions.

6. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

7. Information protection of minors

We pay great attention to protect the information of minors. Please get the approval of your parents or legal guardian when using the service or products of the website if you are under eighteen years old.

8. Emails and information delivery

1) Emails and information delivery
We would send emails, news and notifications to you when you use the service of the website. Please unsubscribe according to the relevant instruction of the website if you hope to stop receiving these emails.

2) Notifications
We will send service related notifications when necessary if any of the services are interrupted due to system maintenance or other force majeure.

9. Application

The privacy policy only applies to information collected by the website and is not applicable for services or terms and conditions of any third party. We take no obligations for any information use of the third party.

10. Modification

We may modify the clauses of the privacy policy from time to time. Such modifications will consist of part of the privacy policy. We will send amendment notice in advance on the homepage of the website or send email notices if the changes will reduce your rights under the privacy policy. It means that you accept the modified privacy policy if you continue to use services of the website under such occasion.